Customer Service Executive

at Tribe (New Zealand) Limited
Published July 2, 2021
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  

Description

Customer Service Executive Tribe (New Zealand) Limited location Auckland.

About the company image Gallery is a proud kiwi owned and operated company that has been operating in its field for over 30 years – it is still family owned and is dedicated to one market – New Zealand. They are a wholesale importer and distributor of all things gift cards, gift packaging, select stationery and more. Exclusively representing several international brands in NZ, including the gift card giant Hallmark, this is a busy company who enjoy working as a close-knit team and distribute to retailers right across the country.

About the role is managing customer's service needs by delivering professional, helpful, and continuingly improving high levels of service. We are seeking someone who genuinely want to provide an “awesome customer experience”. The role can be flexible on hours and can be part-time if desired.

Responsibilities include answering inbound phone calls. Responding to customer queries via phone and email. Customers can be external (trade or individual customers) or internal (our sales team). Process web orders B2B & B2C, and seasonal orders. Requesting order numbers from customers where required. Provide proof of delivery when requested by customers. Ordering of office stationery, first aid supplies & groceries online. Image Gallery is a small to medium team so sometimes need to help each other out with other tasks and provide leave cover when required.

About you you’ll be an outstanding communicator, problem solver and multitasker at all levels, as you will be liaising with our customers and sales team on a daily basis. You will be proactive, driven and happy to roll your sleeves up and help the team where necessary. You will have customer service experience. Good Microsoft Office skills. Excellent written and verbal communication skills.