Customer Service Coordinator

at Recruitment Studio
Published August 25, 2022
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  


Customer Service Coordinator Recruitment Studio location Auckland.

Awesome team culture, small supportive team. Airport Oakes, set in the beautiful vineyard, 12 month maternity contract. Wine industry, great perks, work from home & in the office.

The Business & team world famous as well as proudly NZ owned and operated, adding this successful company to your CV will be a great decision. This FMCG business takes pride in their product, brand, people, and service delivery.

The Export Customer Service team is such a critical part of the business, providing the best support to customers so the amazing wine is delivered on time around the world. If you enjoy helping others and providing the highest level of customer service, please read on and apply today to find out more.  You couldn’t ask for a better Team Leader to sit alongside and learn from, she’s extremely supportive and positive.

The role loads of variety is on offer in this role, the processes are robust and streamlined.  Providing support to customers around the world means that orders will come in and require lots of coordination between internal and external groups.

As you will know from working in the Customer Service area previously your focus needs to be on ensuring customer satisfaction from the start of the end of the process.  Ensuring efficient order management, timely delivery, accurate documentation, and billing.  Alongside these tasks will be staying in contact with other teams in the business around stock management, billing, administration, and despatch.

Your personality traits showing curiosity, enthusiasm, and a positive attitude to learn on the job will align well to this opportunity. Your experience in customer services, maybe in a freight forwarding, warehousing, product related, FMCG needs to be well-rounded, and customer focussed.  You will understand the importance of helping customers, so they want to come back time and time again.