HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Are you an SMSF accountant looking for career development in a FinTech company? If yes, this role supports accountants who use Class as their SMSF accounting software.

The Customer Service Consultant will be the first point of contact and escalation point for established clients’, with a focus on complex and technical issues relating to using the Class suite of products/platforms.
Responsibilities:

Provide software application support and problem resolution for users of the various Class platforms

Answer and log customer enquiries received via phone, email, and other channels

Assist entry level and intermediate customer service consultants with troubleshooting complex customer queries

Assist with the development of training courses and training material for delivery to users and internal staff

Provide subject matter expertise and analysis of requirements specification for new features of Class platforms

Participate in testing and act as a point of reference for new software features as part of the regular release cycles

Review customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvement

Assist with the technical aspects of Corporate Actions and the annual Tax Statement Projects

Monitor industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner.

Requirements:

A formal degreecertificate qualification in accounting

SMSF experience (highly desirable)

CPA or CA qualifications

Experience working in the accounting SMSF industry and / or help desk environment

Experience with Class suite of platforms (Class Super, Class Trust, NowInfinity)

Excellent written and oral communication skills

Ability to troubleshoot issues and determine resolutions to complex issues

Knowledge of Australian Superannuation and Trust legislation and practice (desirable)

The Recruitment Process

- Acknowledgement email once your application has been submitted.

- Our Talent team will start reviewing your application. If unsuccessful, you will be notified.

- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.

- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.

- Communication of outcomes to successful and unsuccessful candidates and feedback provided.