Customer Service Consultant DFP Recruitment location Melbourne. Salary $28.38 per hour.

An ongoing opportunity has arisen for a technically minded and passionate service driven candidate to join a leading edge organisation playing an important role towards the next generation in utilities. This particular organisation located in the South Eastern Suburbs of Melbourne has established an exceptional reputation delivering on quality and top tier customer service.

Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialized advice and expertise in responding to customer enquiries.

Your responsibilities will incorporate providing exceptional customer service to all consumers as well as internal and external stakeholders. Efficient and professional response to all consumers. Effectively handling a wide variety of calls, emails and chat. Maintenance of database. Management and resolution of customer concerns. Completing accurate reporting and consumer entry.

To be considered for this position you will demonstrate the following capabilities previous experience in a call centre environment. Exceptional communication and negotiation skills. Positive and bright candidates who have high levels of resilience. A high attention to detail. Exceptional time management skills.

This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This successful organisation rewards its staff based on performance and you can expect a friendly and team orientated environment. The successful applicant will be rewarded with an attractive hourly rate and exceptional hands on training.

The hours of the position are Monday to Friday Part time hours two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training.