We are looking for a customer-centric superstar to join our team at Gepps Cross!

This is a fantastic opportunity for a motivated professional to join a market leader and build a career within a growing national and international company.

This position is a full-time role, including weekend work across a rotating roster. Our customer service team is a busy hive of activity and a main point of contact for our customers, so the right candidate for this role will thrive in a fast-paced environment and enjoy providing support and solutions.

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

RESPONSIBILITIES

Training will be provided to ensure your success in the role! Duties will include:

Providing exceptional customer service via phone and email
Taking sales orders and accurately entering customer orders
Regular communication and interaction with other Stratco team members including store managers
Liaising with manufacturing, retail and dispatch teams on product assembly and delivery
Reporting of customer service related activities to Customer Relations Manager
Participate in regular product and sales training

ABOUT YOU

Previous experience in customer service or internal sales
Strong customer focus with an eye for detail and a sense of urgency to achieve results
Highly developed interpersonal and communication skills
Ability to multi-task and work in a fast-paced environment
Previous experience in a busy call centre would be very favourably looked upon
Excellent data entry skills
Flexibility to work alternate weekends (Saturdays/Sundays)

Life at Stratco includes

Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

We’re committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you’re advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you.

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.

To see more information about Stratco & our careers please visit – stratco.com.au/careers

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.