Customer Service Consultant

at OSIM New Zealand
Location Auckland, New Zealand
Date Posted December 2, 2020
Category Customer Service
Job Type Full-time
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Salary $40,000 - $59,999


Customer Service Consultant OSIM New Zealand location Auckland. Salary $40,000 - $59,999.

About the business the global leader in branded healthy lifestyle products and has over 40 years of experience with an uncompromising dedication in developing innovative and reliable healthy lifestyle products. At OSIM, we're celebrating over 40 years in the Healthy lifestyle product industry with continued rapid expansion across Australia, New Zealand and North America employing people from diverse background. If you want to join an organization that offers you a career development in a pioneering industry, then look no further.

Our comprehensive Training programs assist you in developing and reaching your goals, you just have to bring the dedication and passion. 2020 is a milestone in Oceania for OSIM and it will be an exciting journey which will require candidates that will fit the company's ambitious culture. If you would like an opportunity where you will be proud to call it a Career. OSIM would like to hear from you. Join the Global Leading Brand in the Healthy Lifestyle Industry Today.

What can OSIM offer you a commitment to internal promotion. Fully funded training packages for management positions. Flat organization structure with accountability. International travel to overseas conferences for Managers. Previous locations include Los Angeles, Vancouver, Sydney, Auckland and Singapore. The opportunity to be mentored by industry leaders.

Responsibilities and duties handles and manages calls regarding to customer enquires. Follow up customers inquiries by email or phone, include products information, service, promotion and payment. Resolve customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to offer resolutions in a timely manner with a professional approach.

Record product quality and customer response trends. Keep records of customer interactions, process customer accounts and file documents. Report product quality and customer response trends to the manager. Correlate repair schedule with service department, ensure quality and respond time with customer. Ensure department’s operational efficiency via the provision of timely, accurate and service- oriented resolutions to customers or staff’s queries.

Participate in customer-retention programs and related CRM Program. Implement and supervise programs derived by the company. Updates job knowledge by participating in educational opportunities. Accomplished Customer Service Department and organization mission by completing related results as needed. Ensure adherence to departmental policies and standard operating procedures. Actively manage customer repairs & servicing, keeping our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service

Skills/qualifications fluency in English (Read/write/speak) and the ability to speak and understand Mandarin or Cantonese. Attention to details and well organized. PC proficiency and typing skills. Productivity and dependability. Required at least three years’ work experience in Customer Service field.