Customer Service and Sales Representative TSA location Melbourne, Eastern Suburbs. TSA Group is one of Australia's leading national providers of outsourced sales and customer service support, assisting clients with their outbound and inbound telemarketing, sales consultancy and customer service. We now have an exciting opportunity for enthusiastic individuals with a strong customer focus & sales acumen to represent one of Australia’s largest Moving Companies, assisting with utility & telco connections. TSA is offering full time employment, an attractive incentive structure, an exciting opportunity to be a part of a new business program, career development and progression opportunities. Your new role your role will be to assist our customers with new electricity, gas & telco connections for their new home, you will build rapport with customers and assist with resolving general enquiries. Using your well-developed sales and service skills, you will gain a thorough understanding of the customer's needs, identify the best possible solution through discovery & rapport building, and provide a ‘best fit’ solution for the customer – all whilst promoting & maintaining our clients excellent reputation. What you'll be doing building rapport with customers in a friendly and professional manner, endeavour to resolve customer queries on the first occasion and manage expectations correctly, maintain detailed records of customer interactions and process customer account information. Criteria you will be passionate about helping people and possess, great phone contact handling skills, exceptional interpersonal skills, team player, working collaboratively to exceed expectations, previous experience working in a sales or customer service contact centre (desirable), numerous positions available.