Customer Service and Administration Support

at Everyday Independence
Location Sydney, Australia
Date Posted June 18, 2020
Category Customer Service
Job Type Full-time
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Salary 42,000 - 50,000


Customer Service and Administration Support Everyday Independence location Sydney. Salary 42,000 - 50,000.

About this role we are seeking a Customer Service and Admin Support Team Member to join our growing organisation working from our Harris Park office. We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting.

The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver a client focus whilst managing relationships with multiple referral agencies is essential to the role. You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients.

The successful applicant will have experience in customer service and relationship management. Experience with scheduling or rostering. Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is advantageous).

Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations. Act with a sense of urgency, set clear priorities and focus on the completion of tasks. Demonstrate a high level of concern for accuracy. Actively participate as a member of a team to help ensure that the team achieves its objectives.

Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day. Be change ready – we are always changing, improving and evolving. Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality. Have previous experience working within the Disability sector.

The successful applicant can also expect to work in a supportive environment which is part of a broader administration team that extends through Victoria and New South Wales. Access to coaches and mentors as you will be expected learn, grow and bring your best self to work each day. A contemporary and positive team culture where everyone shares the same vision.  A competitive salary aligned with experience and a career pathway. Progressive technology systems and support – we see IT as the great enabler.