Customer Service Analyst GS1 New Zealand location Auckland.

About GS1 New Zealand at GS1, we empower organizations to grow efficiently, sustainably and safely – helping transform the way we work and live. We do this by providing a suite of GS1’s global standards and solutions, but we offer more than just a humble barcode. GS1 New Zealand works with organisations to provide solutions that allow them to share accurate information with their communities to streamline the way they work.

Whatever your industry sector, be it Retail, Government, Healthcare, Production or Manufacturing, GS1 New Zealand offers the tools and solutions necessary to support your organisation. GS1 is a global family of not-for-profit, member-owned organizations.

About the role due to an internal promotion, we’re looking for a new member of our small yet mighty support team. While this is not an IT support role, it is a fantastic customer service analyst role where you’ll be challenged and exposed to a variety of tasks and questions on a daily basis.

Reporting to the Customer Support Manager, the role will provide first line support by phone, email and chat to our wide range of customers, big and small. You will be an integral part of our small team and your work will ultimately encompass the breadth of GS1’s standards and industry solutions, supporting our customer’s journey.  The role works between core hours of 8.30am to 5.30pm.

Specifically, you will be asked to perform such activities as providing advice, troubleshooting problems with root cause analysis, investigating technical issues, creating documentation and always looking for ways to do things better.  We’re looking for a quick learner who is confident and has ability to think outside the box.

The position requires someone who is customer focused and is interested in gaining experience in the areas of supply chain management and / or business-to-business (B2B) and business-to-consumer (B2C) eCommerce. You will be required to apply and continually enhance GS1 NZ's first line support methodologies, and documentation together with helping drive the development of our industry standards and solutions. We realise you won’t be familiar with our systems but we provide comprehensive training, so we are after a candidate who is able to quickly learn and master multiple systems and processes.

Some benefits and perks great central location and modern offices. A great social team that have fun with the daily quiz, coffee, baking, team lunches and offsite events (to name a few). Career progression and training opportunities. Forward thinking, complex organization.

Your skills and experience we're looking for someone who has experience working in a corporate environment, who has great interpersonal skills, a real passion for customer service, and who and can easily adapt to the needs of our diverse range of customers.

Tertiary qualification in business, supply chain, management or information systems is desired, but not required. A minimum of 1-2 years direct experience in a similar customer support or service role. A self-starter who is motivated and passionate. Have basic awareness of B2B processes. Solution focused – think beyond constraints and focus on what is possible.

Someone who can take direction, but is also able to use their initiative. Excellent written and verbal communication skills. High level of professionalism – you will promote and behave in ways that support the culture and values of GS1. Act with integrity at all times - be trusted and consistent in dealing with everyone in the team and those outside GS1.