Join Australia’s leading lighting retailer
Casual role at our Support Centre located in Derrimut
Great company culture and benefits with flexible working arrangements
ABOUT BEACON LIGHTING

Established in Melbourne in 1967, Beacon Lighting is Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide. We’re driven by a passion to improve the homes and lives of our customers by always searching for and creating not only beautiful and exciting designs, but products that are innovative and gentle on the environment.

THE ROLE

We currently have an exciting opportunity for a Customer Care guru to join the team at our Store Support Centre located in Derrimut. This role involves responding to customer enquiries in relation to after sales for both internal and external customers by arranging repairs or replacement under warranty. Your role will also entail:

To receive calls, emails and faxes from stores and external customers in relation to
electrical and after sales product issues
To obtain all relevant information, offer an appropriate solution and ensure the
customer is confident that the issue is being appropriately addressed
To arrange for warranty and electrical work to be performed by internal BLI resources in
the first instance utilizing SimPRO
To ensure that if BLI is not able to perform the electrical and warranty work, that
external resources are utilized at favourable rates
Maintain the simPRO management system through updating information as required (eg invoice alterations, payments and materials)

ABOUT YOU

To be successful in the role you will:

Be able to make sound decisions
Have strong communication and organisational skills
Be able to work independently and within a team environment
Have intermediate computer skills
Have demonstrated strong customer service skills
BENEFITS

In return for your efforts we offer an attractive salary package, generous product discounts and a great supportive team culture. Based in Derrimut, this role also offers flexible working arrangements that enable significant time working from home. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.

HOW TO APPLY

If this sounds like you click on Apply Now and follow the prompts to complete your application.

Please Note

A criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group.