Customer Service Administrator

at NZ Transport Agency
Location Palmerston North, New Zealand
Date Posted May 12, 2020
Category Customer Service
Job Type Full-time
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Customer Service Administrator NZ Transport Agency location Manawatu.

An opportunity to showcase your strong administrative and time management skills. Support and contribute to the daily operation of the Customer Service Support team and Contact Centre. Use your well-developed relationship skills. Permanent part time position (20 hours per week).

About us at Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.

This is an exciting time for the Regulatory Services group as we set ourselves up for future success delivering end-to-end regulatory services that are sharply focused on outcomes and delivering our regulatory purpose and objectives.  We have a rare opportunity to drive positive change that will make a difference to the way we work and the outcomes we can deliver for the public. Safety is a top priority for the Transport Agency and we, as the Regulatory Services group, aim to improve safety and reduce the risk of harm by being a firm and fair regulator ensuring compliance - it is the essence of why we do what we do.

The opportunity In this role, you will undertake administrative tasks that help support the functions within the Customer Service Support team and Contact Centre. Your strong attention to detail will be showcased here and your ability to plan and manage daily workload is important to ensure tasks are completed in a timely manner in line with the Transport Agency's policies, procedures and legislative requirements.

About you a minimum of two years' experience in an administration role. Strong customer focus. Collaborative working style and can work well as part of a team. A desire and ability to build strong relationships throughout the Agency. High level of agility along with ability to work under pressure and meet tight time frames. Ability to plan and manage workload.

Well-developed written and verbal communication skills. Take accountability for the responsibilities of the position and own actions. High standards of accuracy and attention to detail. Demonstrated expertise in the use of the Microsoft Office suite. Experience in continuous improvement. Ability to multi task, prioritise and work under pressure.