Customer Service DFP Recruitment location Melbourne.

DFP are seeking expressions of interest from experienced candidates for various customer services and support roles within our long term key clients. The ideal candidates will have demonstrated Customer Service experience working within a Contact Centre environment and are ready to start ASAP.

Role responsibilities will include but not be limited to be the first point of contact for contact centre customers and ensure the provision of quality customer experience. Provide high level quality service to customer and a courteous and efficient telephone service including receiving inbound contact centre calls, triaging and transferring to the appropriate contact centre queue.

Providing accurate information on the range of benefits and services provided by the client by telephone. Recording all communications with clients liaising with other departments as required. Handling escalated enquiries and data entry into an in-house information management system.

In addition, successful candidates will demonstrate the following outstanding people skills with a flair for customer service. Excellent verbal and written communication. Flexible approach. Solutions oriented. Ability to use PC’s and associated databases.