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Customer Service

at Morgan Consulting
Location Melbourne, Australia
Date Posted March 5, 2020
Category Customer Service
Job Type Full-time
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Salary $55000.00 - $65k p.a. + Super


Customer Service Morgan Consulting location Melbourne. Salary $55000.00 - $65k p.a. + Super.

Reporting to the Operations manager this role will require the person to be a key member of the customer service team dealing with customers, retailers, food service & distribution partners. Morgan Consulting are partnered with this exciting food distribution / manufacturing business, to find their next customer service superstar. If you are looking to join a team where you are encouraged to perform, and given the tools for sucsess then this is the role for you.

What will you be doing answering phones & assisting customers with their enquires. Accurately recording & imputing customer orders into SAP. Record management ( filing and scanning documents, maintaining spreadsheets). Raising customer invoices, logistics & distribution, product testing.

Working with the sales team for the odering of ingredients/packaging, inventory management (basic), office duties, managing inboxes & email correspondence, ad-hoc project management. This is a hands on role, requires you to roll up your sleeves with FULL responsibility for all sales, customer engagement & processing activities to ensure efficient business outcomes.

Person attributes of a superstar for success you should have the ability to interact with all team members on all levels. Excellent phone manner, responsive, along with patience, resilience, respect, an open & task orientated approach to managing multi tasks & competing agendas is essential.

You will further enhance the culture by living & leading the company values of excellence quality, positivity, love, communication, kindness, work ethic, professionalism, fun & family. A minimum of 2 years experience in a similar role is essential. The role will suit an individual who thrives on diversity and is keen to assist others to ensure optimal organisational effectiveness and efficiency.