Customer Service

at Sonoma Baking
Location CBD, Inner West and Eastern Suburbs, Australia
Date Posted October 31, 2019
Category Customer Service
Job Type Full-time
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Customer Service Specialists Sonoma Baking Company location Sydney, CBD, Inner West and Eastern Suburbs. Sonoma is one of Sydney's original and premier artisan sourdough bakeries. Our business originates from a humble beginning, authentic quality products and uncompromised standards. We are currently experiencing rapid growth and looking forward to add diverse capability to our team. At Sonoma, we believe in taking the time to get to know our customers as a person, not a series of accounts. So we're looking for genuine 'people specialists' to become key members of our customer service team. The Customer Service Specialist will have fundamental customer service skills to support our on the field Account Managers. In this role, you will assist with the coordination of the daily tasks by supporting the administration of our customer accounts and ensure all major accounts are attended too daily. This will involve flagging problems, analyzing information and developing solutions to produce reports that will tailor a plan to assist with better management of our new and existing accounts. Reporting to the Head of Customer Service, the aim of the position is to provide sales administration support to the business working closely with the Sales and Customer Service Team. The role manage and maintain the customer database, process and allocate all customer lead opportunities, respond to inbound queries from sales team, complete account setup with specifics catered to each new account, provide an array of solutions to assist account managers regarding account set up requests, provide general customer service via phone, email, in person with sonoma customers as well as any consumer requests such as product information & sampling, action & process orders, invoicing, filing & general administrative functions, provide sales support to a sales team including stock reports, client proposals, marketing support, liaising with internal departments such as warehouse, dispatch, purchasing, finance and accounts, monitor client progress to facilitate a sustainable business and foster a positive on-going relationship, coordinate advertising for promotional activities, liaise with customer directly as required. The you must have excellent customer service skills, sap b1 reporting and administration skills, essential, proficient in all microsoft programs with advanced skills in ms word, publisher, excel & crm, genuine people person with fantastic communication skills, well organised and able to meet deadlines. Resilient and able to performance under pressure. Analytical by nature to be successful in this role you will need 1-2 years prior experience in a similar role, able to hit the ground running in an array of situation, strong negotiations skills and think outside the box. If you love bread then Sonoma HQ in Alexandria is the perfect place for you to enjoy the smell (and often the taste!) of our handmade, freshly baked sourdough. Ready for your next challenge.