Customer Service

at Call Centre Experts Landgate
Published April 18, 2021
Location Perth, Australia
Category Customer Service  
Job Type Full-time  
Salary
$63,172 to $68,256 + super + leave loading

Description

Customer Service Call Centre Experts Landgate location Perth. $63,172 to $68,256 + super + leave loading.

We are looking for customer focused people to bring their fantastic communication and interpersonal skills to the team. We are passionate about ensuring that we meet the needs of our customers, as well as giving opportunities for people to expand their skills.

We undertake a variety of customer service activities and work with Landgate customers via telephone, email, webchat and face to face communication. Our people work across these activities and undertake various functions to contribute to other Landgate teams. You must be flexible and willing to work across both our Midland and Perth Office.

It’s all about you we are seeking a passionate, energetic and team-driven individual to join our dynamic and exciting team.

To be successful in the level 2 Customer Service Officer role, you need exceptional customer service with proven ability to communicate clearly, accurately and of the highest quality, both verbally and written. Demonstrated ability to plan and organise your workload to consistently meet a range of deadlines within a fast-paced environment.  Well-developed conceptual, analytical and problem-solving skills and ability to work with others to deliver customer centric solutions.

Respond to customer enquiries within defined performance targets. Desirable: the importance of being able to work in webchat and a CRM (preferably Dynamics). There’s no JDF attached so use the information above to guide your application. We want to see you demonstrate the above criteria throughout your entire application.

Our values are vitally important to how we do our business - you will need to be able to demonstrate you are the right cultural fit for our business. Check out our website, where you will find out more about Landgate, including our Values, and what we can offer you.