Customer Service

at Meers Recruitment Solutions
Location Sydney, Australia
Date Posted November 17, 2020
Category Customer Service
Job Type Full-time
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Salary $60,000 - $65,000 + super + benefits


Customer Service Meers Recruitment Solutions location Sydney. Salary $60,000 - $65,000 + super + benefits.

This leading Finance Company with an outstanding reputation is currently seeking an energetic Customer Experience Specialist/ Sales Support Officer. We are looking for an exceptional individual to join this organisation where you will be working closely with high performing team.

The role in this role you will work as part of the administration team and will be responsible for processing a range of administration tasks.

Key duties include deliver exceptional customer experience through efficient response times, quality conversations and providing accurate information. Provide excellent inbound/outbound support to customers about their financial products and other general requests. Provide support to our BDM’s and Brokers.

Manage email allocation and respond to enquiries within SLA. Manage the customers expectations, diffuse any escalated conversations. Follow set procedures, guidelines and policies. Meet and aim to exceed team and individual KPI’s. Maintain customer accounts, provide information and process customer requests. Place outbound calls to update customer information (when required). Provide support with our servicing project including testing of the new system. Identify any unallocated funds and conduct bank reconciliation (when required).

To be successful experience working in an admin environment within financial services. Strong computer skills. Willingness to learn and develop professional/personal skills. Professional manner and ability to work without supervision. Exceptional communication skills.

Culture & benefits structured training program. Work in a professional and supportive work environment. Plenty of opportunities for professional development.