Customer Relations Officer City of Subiaco location Perth. $73,715 - $81,411 per annum.

The City of Subiaco is going through a transformation with significant change and evolution in terms of residential options, the commercial sector, retail, entertainment, leisure and recreation. Navigating this change in partnership with the community, business and stakeholders, whilst also celebrating Subiaco's heritage, history and culture is an exciting challenge.

This role sits in the Information Services branch and is responsible for providing a high standard of customer service and administrative support to City operations.

The key responsibilities of this role are to work as a team to ensure that both the City’s front counter and switchboard operations are always attended to and that all enquiries are actioned appropriately and in a timely manner.

Take responsibility for end-to-end customer interactions. Process and register City communications. Create and monitor Customer Service Requests. Perform inductions and help to organise customer service training. Receive and process payments.

Reconciliation of daily takings. Undertake end of day processing. Prepare standard correspondence and documents. Assist with entering data into the City’s computer systems as required. Review and recommend procedures. Assisting in managing the development, writing and maintenance of customer service Intranet pages. Compile simple reports.

Essential criteria well-developed interpersonal, problem solving and communications skills. Previous experience in using a customer request management (CRM) system within a customer service environment. Experience in cashiering. Ability to adapt to using different software applications. Ability to multi-task. Ability to provide a recent police certificate on recruitment.

Salary package from $73,715 to $81,411 per annum pro rata, plus 11.5% employer superannuation and additional co-contribution to your superannuation.

Working for the City of Subiaco we are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to) up to 5 weeks' annual leave plus rostered days off. Sustainable travel allowance/parking permit.

Free membership to Lords Recreation centre. Superannuation co-contributions. 24/7 employee assistance programme. Learning and development opportunities. Novated lease and salary packaging options.