Customer Experience Representative

at ACC New Zealand
Published August 4, 2023
Location Timaru, New Zealand
Category Customer Service  
Job Type Full-time  
55,539 + 9% superannuation


Customer Experience Representative ACC New Zealand location Canterbury. 55,539 + 9% superannuation.

Permanent, full-time, entry-level roles based in Timaru CBD. Monday to Friday between 8am-6pm + work from home up to 3 days per week. Get a foot in the door with a national contact centre in a newly established team.

About this role as a Customer Experience Representative, you will be answering calls from our clients and providers. Once you are comfortable in the role there will be opportunities to develop your skills and be trained across our other channels including responding to emails from clients and providers.Supporting with our MyACC live chat responses. Answering calls from our Business Customers.

This is a great entry-level role into ACC, with many of the team progressing into positions such as Senior Customer Experience Representatives, Team Leaders, and other roles within the organisation.

This position is full-time (40 hours per week) and you will work Monday to Friday between the window of 8am and 6pm. Our Contact Centre works on a rotating roster and we'll let you know what hours you'll be working four weeks ahead.

What's in it for you the starting salary for this role is $55,539 PLUS a 9% superannuation contribution, your salary is reviewed yearly with salary increases linked to annual performance reviews.

ACC also offers a range of benefits, such as subsidised health insurance, discounts for gyms, corporate discounts across a range of retailers, and internal employee networks to support our colleagues from diverse backgrounds.

Work-life balance only work Monday to Friday between the hours of 8am and 6pm - no late nights, overtime, or weekend work. You will know what your shifts are at least four weeks in advance and after working with us for six months the option to work from home up to three days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this).

Career coaching regular career and development conversations with your leader. On-the-job training to support your growth. Ongoing support from leaders and senior team members.

About you you don't need previous Contact Centre experience to join us! Our team come from a wide range of backgrounds such as customer service, admin, hospo, healthcare, and the trades. To set you up for success in this role we will provide a comprehensive induction and training, this involves a mix of both classroom and on the job learning.

If you have some of below qualities, then we want to hear from you. You are customer focused - you will consistently provide a great customer experience and be confident in being the first point of contact for ACC's customers. You have personal resilience - sometimes you will be talking with people experiencing challenging circumstances.

You have clear verbal and written communication - you will be confident communicating with people from all different walks of life. You are cool, calm, and collected - this is a fast-paced role, you will be comfortable working in a busy environment and be flexible to be able to adapt to change throughout your day. You possess a can-do attitude - you will be someone who is always keen to get stuck in and do the work.

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