Customer Experience Representative Southern Hospitality Ltd location Auckland. $60,000 - $64,999.

We’re looking for a Full-Time Customer Experience role based in our Auckland office to shape the future of hospitality with us. That might sound a little cheesy, but it’s true! We want someone so passionate about this industry that they’re always looking for new ways to promote it, talk about it, challenge it, or even change it.

This role’s main focus is to provide exceptional assistance and guidance to our internal and external customers by using your knowledge of our products, services, and service agents, with a specialised focus on stock control and logistics support.

If you’re friendly, super organized, love process and also love going above and beyond, then keep reading because we want you. Collaborate with Stock Control & Logistics teams to ensure returned items are correctly processed and released for re-sale quickly.

Assist the logistics team to rehabilitate quarantined stock for re-sale (Scratch & Dent process). Control the RMA helpdesk and direct tasks to relevant people. Control the Freight Claim helpdesk to ensure damaged stock is replaced, repaired and/or claimed for.

Give timely and accurate information to incoming customer order status and product knowledge requests. Facilitate the processing of warranty claims. Collaborate with shared services to resolve disputed credit items.

Partners with the sales team to meet and exceed customer’s service expectations. Keeping an eye out for ways that we can do things better as a company. No, seriously. We really mean that. NCEA level 3, with at least 2 years in a Customer Experience/Service experience.

Great team player, but also self directed. A whiz with time management (super organised), and switched-on with IT tech. Talk, speak and write like a boss. Problem solver, that can juggle a bunch of stuff, and get stuff done, with a smile. Detail is your friend.

Most importantly, we’re looking for someone who’s ready to grow. Experience is one thing, but we need the right attitude. If you’ve got the skills we are looking for, we want to talk to you.

Great compensation a competitive salary. Value-Driven Work. We hold a set of values close to our hearts, and we work to embody them every day: passion, excellence, respect, and teamwork. And no, these aren’t just words to us.

Growth and learning every company likes to think you’ll stay with them forever, but we get that careers evolve and change. We want to be the kind of place that helps you do that! So, if you like the look of a certain role or responsibility at Southern Hospitality, sing out and we’ll dig in to help upskill you. It’s all about growth here.

A Great Wellbeing structure work life balance is important, and we are fairly flexible, but your own resilience will take you far here. To help, we focus on wellbeing with regular national initiatives. We’re talking fun company-wide jams, and more!

We’re Southern Hospitality, a Kiwi-owned and operated business that prides itself on living our values. If you’re looking for a product or service in the catering or hospitality industry, we’re the place you go.

We’ve been around for a while, but that’s not important. What is important is that we’re always looking forward, for new ways to value our people, and new ways to grow and innovate as a brand. That’s where you come in.