Customer Enquiries Coordinator Ministry for Primary Industries location Wellington.

Korero mo te turanga - About the role the Customer Enquiry Centre (CEC) is offering an exciting opportunity to work at the heart of MPI. The role came about as one of our Customer Enquiry (CE) coordinators has successfully secured a permanent role as an adviser, therefore we are now looking for a suitable candidate to bring passion and drive to fill the role.

The CEC provides a shared customer care service across all MPI services and knowledge support to our external contact centre, therefore you will have the opportunity to work on a broad range of enquiries and projects to improve customer experience and delivery insights.

To be successful in this role, you will have a real passion for customer service, and a can-do attitude. This means understanding problems and providing solutions that delight. You will be someone who loves dealing with different people and drawing on different perspectives to provide support and solutions to our customers. Within the team, we promote a culture where staff are empowered to bring fresh perspectives to issues, think outside the box and contribute to continuous improvement of the Ministry.

Mou - about you we are looking for people with the following skills and experience delivering a high standard of customer service to a range of internal and external customers. Problem solving and first contact resolution. Multitasking and priority setting. Team work to achieve goals and performance targets. Excellent communication skills and well-developed critical thinking skills.

Your experience and passion will bring capability to support the success of the customer enquiry centre. This role will offer you the chance to develop your connections across the different areas of the organisation. If you are motivated with a desire to make a difference, then we would love to hear from you.

Mo te Manatu Ahu Matua - About MPI the Ministry for Primary Industries is helping to seize export opportunities for our primary industries, improve sector productivity, ensure the food we produce is safe, increase sustainable resource use, and protect New Zealand from biological risk.

Ahurea – culture we are committed to fostering a diverse and inclusive culture. We are fair in our behaviour and our policies promote equal opportunity for all. We provide numerous training programmes and opportunities for people to continuously improve their skill sets and keep up to date with global best practices. MPI has a focus on career pathways so this is the first step in your career with us and we will help you grow.

People enjoy working in this team because they encourage trust, ownership, creativity and visual leadership. Staff are empowered to bring fresh perspectives to issues, think outside the box and take ownership to find solutions to customer issues.

Nga hua o te Mahi i te Manatu Ahu Matua Benefits of working at MPI brand new offices close to Railway Station.

Up to three additional (MPI holidays) leave days. Career development and internal opportunities across the branch and organization. Wellness benefit for employees. Parental leave ex-gratia payment. Workstation assessment. Free annual flu vaccination. See the benefits of working at MPI. The Salary for this role is circa $57k to $67k depending on skills and experience.

Wa Mahi Ngawari - Flexible working if you're interested we are open to discussing flexible working options with you.  This can take many forms such as (but not limited to) reduced hours, remote working, flexible start and finish times, compressed hours or term-time work.  Please feel free to talk to us at the interview about the flexibility you need and we will explore what's possible for the role.