Customer Concierge Operator or Digital Service Representative

at NSW Department of Customer Service
Published June 3, 2024
Location Parramatta, Australia
Job Type  
$58346 - $73599 p.a


Customer Concierge Operator or Digital Service Representative NSW Department of Customer Service location Parramatta. $58346 - $73599 p.a.

Customer Concierge Operator, Digital Service Representative, Parramatta Contact Centre. Customer Concierge Operator - SNSW Clerk Grade 2 - starting annual salary $58,346 (pro rata). Digital Service Representative - SNSW Clerk Grade 2/3 - starting annual salary $58,346 (pro rata). Superannuation and annual leave loading is in addition to the above salary ranges.

Digital Service Representative - Casual Relief Pool - SNSW Grade 2/3 - Hourly rate starting at $31.95 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021. This rate excludes any applicable superannuation payment].

Temporary and Ongoing Positions; Part Time, Casual (Service Centre DSR only). This recruitment activity may also be used to create a talent pool for future full time and part time ongoing, temporary and casual roles and is valid for a period of up to 18 months.

Please note We are running multiple recruitment campaigns for the same roles across different locations. If you have recently applied for a frontline customer service role at a different location, you will not need to reapply. Additionally, if you are already on the talent pool for the above roles, you will not need to apply and be assessed again.

About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

To be successful in this role you will have excellent customer service, communication skills and attention to detail. Intermediate Computer skills including the ability to utilise a variety of operating systems. Ability to adapt to different scenarios and manage complex enquiries. The understanding of how to handle confidential and personal information within organisational and legislative requirements. Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service.

What is the DSR Casual Relief pool the casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

Operating hours in our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight. We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.

What we offer Personal development - Excellent development opportunities for someone ready for the next step in their career. Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available.

Locations current opportunities are available in our Parramatta Contact Centre with Talent pooled candidates eligible for potential future opportunities in surrounding Service Centre locations.