Customer Care Officer

at Westpac
Location Auckland, New Zealand
Date Posted May 12, 2020
Category Other
Job Type Full-time
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Customer Care Officer Westpac location Auckland.

Our vision is to be one of the world’s greatest service companies, helping our customers, communities and people to prosper and grow. At Westpac, we don't think of our Collections Officers as 'debt collectors'. Instead, they help us achieve our vision by doing everything they can to help our customers resolve issues with arrears and debts across Overdrawn Accounts, Mortgages, Personal Loans and Credit Cards.

This vital role will help our customers with their debts in their greatest time of need, particularly following the impacts of Covid-19. You will be responsible for negotiating payment solutions, all whilst providing the highest level of customer service and managing the risk for Westpac. This position would operate on a rotating roster between the hours of Monday – Friday 8am – 6pm and Saturday 8am – 3pm.

What you’ll need to succeed previous experience in a call centre and/or banking (ideally in a collections environment). Energy, enthusiasm and a positive personality. Strong negotiation skills and a genuine desire to help people. Ability to work successfully within set policies, procedures, and frameworks.

We’re passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we’ll invest in your growth and empower you to take ownership of your development. You can also enrol in our industry-leading superannuation programme and fantastic staff banking package.