Customer Care Hub Consultant St George Community Housing location Sydney. $74,000 p.a. + super + NFP salary packaging.

Enjoy a 35 hour working week - Monday to Friday, 9am to 5pm. Work with an experienced team of call center consultants and community housing professionals. Enjoy non-for-profit salary packaging up to $15,900 per year. Access Health and Wellbeing programs including Employee Assistance Program. Office re-location to a brand new facility in September 2024.

About the Customer Care Hub Consultant role and about you, as an SGCH Customer Care Hub Consultant (CCHC), you are the first point of contact of customers contacting us over the telephone. You will work in our Customer Care Hub and manage inbound calls using our call centre interface. In this role you will identify customer needs, clarify information with customers, research issues to understand the requirements of a request or enquiry, and work to resolve enquiries and requests in a timely manner.

To succeed in this role, you will have a passion for customer service, experience working in a phone-based environment and strong communication skills with the ability to collaborate with a shared purpose to improve outcomes for customers and social housing communities.

We have both permanent and contract (to 31 December 2024) opportunities available. These roles are currently based at the Hurstville office (re-location to Liverpool in late 2024)