Customer Care Coordinator Defence Housing Australia location Brisbane. $101,295 to $116,452 per annum plus 15.4% super.

DHA is seeking an experienced Customer Care Coordinator to join the Customer Care Team. Apply now and be part of a rewarding career at DHA. Position: Customer Care Coordinator. Level: DHA6. Salary Range: $101,295 to $116,452 per annum plus 15.4% superannuation. Location: Australia Wide.

About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families.

We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and has an opportunity for an experienced Customer Care Coordinator to join the team.

About your team the Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provisioning, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

The Customer Care team assists in complaints management and the resolution of these for DHA. The team also manage compliments, making sure our staff are recognised for the great work that they do. A key function of the Customer Care team is supporting staff in resolving assigned complaints by providing information, guidance and resources. The team are committed to being accountable, timely and fair in line with DHA's complaint management policy.

About the role DHA is seeking an experienced Customer Care Coordinator, to primarily focus on the management of Complaints and Compliments, investigating the concerns raised, triaging the complaint and identifying risks to determine the next steps for escalation and resolution.

In this role, you are required to have highly developed problem solving and analytical skills and demonstrated ability to interpret information to make informed decisions, balancing the needs of the business against the application of the Complaints Management Policy.

High level written, analytical and communication skills, including the ability to establish and maintain solid relationships with a range of stakeholders. The ability to deliver high quality outcomes and advice with competing priorities in fast paced environment.

The ability to manage competing priorities, demands and deadlines, whilst delivering a high level of customer service. The ability to work flexibly within a virtual team environment and monitor changes in the broader work environment that may impact on team objectives.

Benefits for working at DHA include 15.4% superannuation. Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year. Work-life balance.

Positive workplace culture where you can bring your whole self to work. Opportunities for growth and development. Career progression and opportunities. ADF partner employment conditions when posting to a new location.