Job no: ATR 26826
Category: Call Centre & Customer Service, Call Centre - Customer Service
The Opportunity

As a Customer Care Consultant, you will be part of a broader team that provide support to our customers. You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a permanent full-time opportunity and will be based onsite at our Blackwoods Regency Park, SA.

Your key responsibilities:

Assist with general customer queries (via phone and email) and ensure overall satisfaction
Action any administrative tasks related to the Customer Care role
Strive for first contact resolution and deliver on relevant service level objectives
What you'll bring to the team:

Experience in a customer focused environment
Strong written and verbal communication skills
Ability to work autonomously in a small team
Exposure to Microsoft Office suite
A proactive mindset to anticipate and problem solve
Why Our Team Enjoys Being Part of Blackwoods:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

Competitive permanent salary and incentives
Team member discount card to use at Kmart, Bunnings, Target & Officeworks
Attractive Wesfarmers share plans every year
Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
Further Wesfarmers discounted offers from over 300 corporate partners
Generous paid parental leave
Free onsite parking and more!
NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.