Your Opportunity

Join Blackwoods and help power Australia’s mining industry with exceptional customer care.

Locations: Open to any location – including Canning Vale, Regency Park, Mackay, Carole Park, Toowoomba, and Malaga.

As a Customer Care Consultant, you’ll be the go-to expert for some of Blackwoods’ largest and most valued mining customers. You’ll provide tailored quotations, resolve issues with urgency, and ensure every interaction reflects our commitment to excellence.

This is more than just a customer service role it’s an opportunity to make a real impact in a high-profile team that supports Australia’s mega mining operations.

What You’ll Do:

Deliver accurate and timely quotations for our Mega Mining customers
Build strong relationships with internal teams and external clients
Proactively identify and recommend product solutions
Manage a high volume of requests while maintaining service excellence
Uphold Blackwoods’ values: Openness, Integrity, Customer First, Accountability, Boldness
Contribute to a safe and collaborative workplace
What You’ll Bring:

Minimum 2 years of customer service experience
Strong communication and problem-solving skills
Knowledge of industrial MRO or PPE markets (preferred)
Intermediate Microsoft Office skills
Ability to manage competing priorities and meet deadlines
Commercial acumen and attention to detail
Why Our Team Enjoys Being Part of Blackwoods:

Team member discount card to use at Kmart, Bunnings, Target, Officeworks & OnePass + More!
A range of diversity and well-being initiatives
Be part of a supportive, high-performing team
Flexible work arrangements
Ongoing training and development
Opportunity to work with some of the biggest names in mining
Make a real difference in a role that values your input and initiative
Collaborative and supportive work environment with opportunities for professional growth
NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.