Customer Care Consultant Amplar Health location Sydney. $60,000 + Super.

Your career in healthcare made personal. At Medibank we've recently unified our health services under one brand - Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The opportunity we are looking for a Full Time Customer Care Consultant/ Administrator to join our Preventative Health team within Amplar Health. This position is a 12-month Fix Term Contract - Work from Home position. Working hours will either be 9am - 5pm or 10am - 6pm. Full virtual training will be provided for the successful candidate.

Here's a bit more about what you will be doing conduct outbound calls to participants to enrol and/or review progress in the program and managing the inbound phone lines. Provide quality customer service to callers whilst adhering to program specific guidelines.

Complete admin and follow up tasks such as booking appointments, procuring service providers and sending collateral. Appropriately manage participant complaints escalate them for resolution in a timely manner; and work towards all KPIs and targets to ensure a quality experience for the participants and overall for success for the team and the programs.

About you people will have described you as someone who is highly motivated and passionate about customer service and health outcomes of others. You will haveat least 2 + years of experiencein a customer service, bookings or call centre environment(making outbound calls is a must), with the ability to confidently engage over the phone, clearly explaining features and benefits of the program and sensitively and respectfully navigating objections or concerns.

Your resilience, excellent communication skills, flexibility and ability to adapt to different environments will set you up for success in this role, as will your high attention to detail which helps you effectively prioritise your work. You are computer-savvy and IT literate, comfortable in navigating across multiple systems, including the Microsoft suite or other programs.