Customer Care Consultant Fisher and Paykel Appliances location Auckland.

Fisher & Paykel is one of New Zealand's best-known brands, a proud Kiwi success story with people at its heart. We've grown from humble roots to a global company operating in 50 countries, recognised for market-leading innovation and our pioneering spirit. COVID-19 has presented new challenges, which we have met head-on. We moved swiftly to accommodate Level 4, successfully setting all of our contact centre staff up to work from home and now, having seen how well it works, are excited to welcome a cohort of new customer service professionals to our fantastic work-from-home community.

We are looking for kindred spirits; CEX pro's who take great pride in their work and are looking for a workplace they can think of as home - not just a job, but a career. Ours is a culture of open innovation; we are passionate about supporting our people and career pathways here are limitless. Our Global Support Centre has proven to be a springboard into other parts of the business for many talented folk over the years, as well as onward and upward within the centre itself, and we are especially excited to share those opportunities now.

Based from home, with the odd visit here and there to our head office in East Tamaki, Auckland, the Global Support Centre looks after all of our major international markets. Open 24/7 to be on call for customers from all over Australia, New Zealand, the UK, USA and Canada, this is not your typical contact centre role - dealing with different global markets means we have to learn about different consumer laws, behaviours and dynamics, and we work hard to seamlessly tailor our approach for different conversations. Our service levels are going up daily, and this next intake will play a key role in nailing success at a level we've not seen before.

An average day for a Customer Care Consultant would see around 50-80 calls answered, along with emails and live chat once trained for those channels. You might think you'll just be taking calls to book services or repairs, but the reality is so much more than that - ours is one of Auckland's most dynamic, interesting contact centres a melting pot of people from all walks of life united by one common thread: the desire to provide outstanding service, and have fun doing so.

Our next intake will start on Monday 6 July 2020, training for the first two weeks (from 8am-4.30pm, Monday to Friday) before settling into regular rostered hours. Our training has been hailed as "the best ever" by new starters coming from a variety of other contact centres - we know it's crucial to get the initial settling-in period right to best set you up for success, and take great pride in delivering top-notch training that hits the mark.

We are recruiting now for the following shifts (all 40 hours per week) NZ/AU - On a weekly rotation, working one Sat/Sun per fortnight (with a weekday off to make up for it). Start time between 10am-2pm; finishing 6.30pm-10.30pm. US - On a weekly rotation, working one Sat/Sun per fortnight (with a weekday off to make up for it). 4am start, finish 12:30 pm. UK - On a weekly rotation, working one Sat/Sun per fortnight (with a weekday off to make up for it). Start time between 7pm-9pm; finishing 3.30am-5.30am dependent on start.

To join the F&P whānau you'll need a positive attitude, unwavering service focus, great communication skills, tenacity, resilience and an innate drive to succeed. More than anything, you'll view this as the next step in your career, and we'll return the appreciation with great leadership, career growth and progression opportunities, and a supportive, down-to-earth working community, as well as all the usual Fisher & Paykel benefits including generous product discounts, excellent training and development, superannuation and insurances.