Customer Care Centre Officer SA Water location Adelaide.

At SA Water, we acknowledge and respect the Traditional Custodians of the lands and waters where we operate. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve.

Being an Aboriginal or Torres Strait Islander is a genuine occupational requirement for this position under sub-section 56(2) of the Equal Opportunity Act 1984 (SA). Therefore, this position is open only to an Aboriginal and/or Torres Strait Islander applicant

About the Company SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities. We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job as a Customer Care Centre Officer, you will be the first point of contact for our customers, providing support across various communication channels, including phone, email, and webchat. You will help customers with account and billing enquiries, mySAWater Support, water quality concerns, meter readings, and other services.

Provide clear and timely information while delivering positive and culturally respectful customer experiences. Work collaboratively within a team and across different areas of SA Water. This an excellent pathway for Aboriginal and Torres Strait Islander people seeking a career in customer service.

Who we are looking for this opportunity is ideal for candidates who have strong verbal and written communication skills, with a passion for helping people and providing great customer service. Are team players who can also work independently.

Have good problem-solving skills and can manage multiple tasks at once. Are eager to develop new skills in a fast-paced and supportive workplace. Have experience in customer service (e.g., retail, hospitality, community work) – not essential but highly regarded.

At SA Water, we understand that stepping into a corporate environment can be a big change. That’s why we offer support from Aboriginal mentors and staff networks to help guide your journey. A workplace that recognises and respects cultural obligations and commitments.

Career progression opportunities tailored for Aboriginal and Torres Strait Islander employees. A culturally safe recruitment process – if you would like to discuss your application before submitting, please contact our Talent Acquisition team.

Benefits flexible work arrangements – 3 days in the office, 2 days working from home once training is completed. A strong sense of community. Standard Monday – Friday schedule. Comprehensive training and onboarding, ensuring you feel confident in your role. Opportunities for both ongoing and fixed-term positions.