Custody Officer

at New Zealand Police
Published June 19, 2023
Location Timaru, New Zealand
Category Other  
Job Type Full-time  


Custody Officer New Zealand Police location Canterbury. Salary starting from $67,873.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role the Canterbury Police District wish to fill the role of Authorised Officer (AO). The successful applicant will be based at the Christchurch Central Police Station at the Police Reception/Front Counter, also known as the Crime Reporting Unit (CRU).

At the CRU you will be providing customer service for the public which includes challenging situations that need to be approached with professionalism and respect. You will be dealing with people from all walks of life and ensuring their enquiries are understood and handled appropriately. This will include but is not limited to taking witness/victim statements, recording incidents in the appropriate database, dealing with lost and found property and preparing enquiry files which may lead to prosecution.

The successful applicant must have sound computer skills and have the ability to learn new systems and applications. You must have excellent communication skills and be empathetic. The CRU work a shift pattern of six days on followed by four days off. The shifts are a mixture of early and late shifts and includes weekends. Occasionally you may be required to work at another station in Christchurch.

This customer service role is subject to rotation and may also include custodial and court escort duties within the Christchurch metro area as required. Start date in the role will be dependent on course availability at the Royal New Zealand Police College but will be confirmed prior to any interviews.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Key accountabilities manage competing demands and expectations from a range of people. Provide an effective and appropriate response to victims. Manage conflict.

Experience ability to obtain and clearly communicate important information. Ability to communicate with people from all parts of the community. Ability to de - escalate situations where possible.

Certification requirements must be able to pass a physical competence test. Applicants must be NZ or Australian citizens or have permanent residence in New Zealand. Applicant must hold a full Class 1 New Zealand driver license. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business. Remuneration upon appointment to the role will be $67,873 - $78,713

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