Cruise Customer Service Agent

at Abercrombie & Kent (Australia) Pty Ltd
Published September 25, 2022
Location Brisbane, Australia
Category Customer Service  
Job Type Full-time  

Description

Cruise Customer Service Agent Abercrombie & Kent (Australia) Pty Ltd location Brisbane.

The company akorn Destination Management is the division of Abercrombie & Kent Australia (A&K) that manages cruise operations including Shore Excursions, Land Programs & Turnarounds, for various cruise brands.

The role we are looking to fill several casual roles within our cruise shoreside team located in Brisbane Port.  You will provide exceptional customer service and assistance during the embarkation & disembarkation of cruise ship passengers.

What you’ll be doing meet & greet passengers in a wide variety of roles. Provide excellent customer service. Process passengers check in. Validate passport and documents. Use multi cruise brand check in systems.

Support, guide and assist passengers and special needs guests.  Luggage assist. Ensure compliance with safety & security requirements. Adhere to Akorn Staff Policies and procedures. Adhere to our various Cruise Lines Policy & Procedures.

The hours this opportunity is for Casual Employment, engaged on a needs-basis during “Cruise Season” through the months of November 2022 – March 2023. Early shifts start between the hours of 6-8am and late shifts start between 10-12:00noon.

Minimum 4 Hour shifts usually concluding between 2-4pm. Most shifts start at 7am but flexible work options are available. Selection criteria ability to work flexible hours – weekend, public holidays, and on occasion, evenings during the cruise season.

Team player. Initiative and excellent communication skills. Highly customer focused, helpful and with excellent personal manners. Prior experience in tourism and/or customer service is highly valued. Good level of English. Basic computer skills recommended. Benefits of Joining the Team. Flexible working options. Friendly, supportive team. Access to Family & Friends cruise rates.