Contact Centre Officer Police Bank location Sydney. Salary $50,000 - $54,999 plus superannuation.

About Us Police Bank is a progressive, people-focused financial institution offering its Members a competitive range of financial products and services. With over $1.7 Billion in assets, Police Bank is one of Australia's fastest growing Mutual Banks.

About the role we are currently recruiting a Contact Centre Officer to join the team at Police Bank to be responsible for providing excellent customer service to our members and delivering this in a friendly, efficient and professional manner. The role will be required to respond to member queries via phone calls, chats, emails, as well as perform administrative tasks as required.

The Contact Centre Officer will be expected to build client relationships, analyse client needs and develop and negotiate solutions, which also meet the needs of the business as well as proactively engaging with relevant digital technology.

Role responsibilities will include identifying and positively resolving member enquiries, focusing on First Call Resolution. Having the ability to identify member’s needs and ensure they are made aware of the products and services which meet them, including identifying cross-selling opportunities. Maintaining a high level of product and procedural knowledge to ensure accuracy of information to members.

Working collaboratively within the business to resolve customer queries with a solutions focused outcome. Ensuring all tasks are undertaken with regard to other team members’ priorities and the competing daily and weekly priorities of the team and organization. Effectively using and/or assisting in the development of digital solutions. Resolving member queries, whilst also meeting compliance regulatory requirements.

About you to be considered for the role you must have essential minimum 2 years’ experience in similar roles. Excellent written and verbal communication skills. Superior attention to detail and organisational skills. Proven ability to meet targets and objectives. Strong problem solving skills. Self-motivated and proactive can do professional approach.

Able to multi task and work within a fast paced environment. Strong digital skills and an ability to support colleagues to develop digital skills where necessary. Demonstrated willingness to embrace organisational change including use of modern technology and an ability to analyse and problem solve in the context of change and continuous improvement.