Collections Officer Department of Treasury and Finance location Adelaide. ASO2 $58,709 – $63,154 per annum.

Have you been searching for a role that showcases your customer service skills in a fast-paced environment. If so, your next challenge awaits, and this could be your opportunity to grow your career. At the Fines Unit we embrace a contemporary, flexible and responsive culture and workplace that balances the needs of our clients and our people.

The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit within the Department of Treasury and Finance, responsible for the effective collection and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall strategic objectives.

The Collections Officer is responsible for acting as first point of contact in the collection of fines, providing prompt and accurate information to clients with outstanding fines, using empathy and good communication skills to resolve their query achieving first contact resolution.

Special conditions rostering requirements exist as our environment is scheduled to meet business needs, so start and finish times will be set according to resourcing needs.

The incumbent will be required to undertake and return a satisfactory General Employment Probity check and Fines History check. Work at Port Adelaide and CBD Adelaide according to business needs.

Remuneration ASO2 $58,709 - $63,154 per annum

Application Instructions All applications must be submitted online via I Work For SA. Applicants are required to submit a completed and signed Pre-Employment declaration, a curriculum vitae (resume) and written application of no more than 2 pages, demonstrating their suitability for the role.

Applicants are to provide a summary of current duties relevant to the position, along with details of relevant experience and knowledge addressing the following requirements demonstrated ability to work under pressure, use initiative, and display good organisational skills to achieve high quality outputs within agreed timeframes.

Experience in managing electronic payments Experience in providing a high level of customer service in a high-volume contact or team environment (contact centre or customer service environment). Applicants are to include the name, title and contact details of at least two referees, one being current or most recent.