Client Services Officer IPC Health location Melbourne.

Fulltime Fixed Term position (Monday to Friday) till 30 June 2024 under Clerical Worker Grade C Year 5 classification at $29.07 per hour. Located at our Deer Park campus. Become part of the Client Services Team and provide exceptional administrative support to our clients. Benefit from on-going employee development, as well as exposure to a continuous improvement philosophy.

IPC Health is a not-for-profit community health organisation, predominantly funded by the Department of Health and Human Services. We work in partnership with local communities in the Western Metropolitan Region of Melbourne to provide responsive, interconnected health and community services. Working together for excellence, service enhancement and innovation, we are dedicated to the continued improvement of the health and wellbeing of individuals and the community. IPC Health is an equal opportunity employer and encourages individuals of diverse backgrounds including but not limited to, applicants from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTI communities to apply.

About The role join the Client Services team as a Client Services Officer where you will be the face of the organisation as the first point of contact for client enquiries via phone and face to face, assisting with accessing of services including performing triage screening of clients as identified, appointment management, waitlist maintenance, data entry and management of client health data and records. Within this diverse role, you will be showcasing your exceptional administrative skills in providing support to other IPC Health services as well as opportunities to be part of projects as required.

You will apply your technical knowledge in using client management systems such as Trak Care, Best Practice and Titanium.  While the positions are based at various locations, you may be required to work at any other of our campuses. These positions are classified under the Victorian Stand-Alone Community Health Services (Health And Allied Services, Managers And Administrative Officers) Multiple Enterprise Agreement 2018-2022.

About you you will have a strong client service focus and extensive experience in customer service within the health or community related environments. You are a highly adaptive team player with the ability to work within fast paced environments. With your excellent communication skills, you will be able to build rapport effectively with clients as well as stakeholders. You have a strong understanding of confidentiality and ability to work within the Privacy principles. A certificate III in Health Services Assistance or similar is desirable.  Experience within a dental administration role would also be highly regarded.

Why work with us access to options to flex your work and life commitments through our Flexing with IPC Health program. Generous salary packaging benefits. Award winning supportive organisation that values growth through our professional development and innovation framework. Free onsite car parking. To be considered for the role you must submit a Cover Letter and CV for this job advertisement by the closing date.