ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this opportunity

As the Client Experience Administrator, you will be responsible for assisting and supporting our Care Managers, caregivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

You’ll ensure smooth onboarding, manage day-to-day communications, support internal teams, and help create a consistent and high-quality experience for our clients.

Why join us?

A rewarding career where you can make a positive difference in the lives of seniors and their families.
A company that recognizes and appreciates the value of the work that you do.
A fun and supportive team
Annual Appreciation Day
Access to our Employee Assistance Program
Birthday Day Off
Car Allowance
Mobile Phone Allowance
Flexible Working Arrangements
Monthly Social Events
Key Responsibilities

Build confidence and trust with Clients and their families, both new and existing
Manage your own diary to complete client visits and review their care needs to ensure that they are receiving the highest quality care
Answering each incoming call in a friendly, professional, and knowledgeable manner
Fielding new client and caregiver enquiries over the phone
Co-ordinating and setting up client details after hand over from the Care Manager
Reviewing and updating client information following client reviews
Reviewing and auditing client information as per policy and guidelines
Monitoring, mediating, managing and ensuring a record is maintained of all interactions with clients/client families and caregivers
About you

Age Care Industry experience
Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
Computer literate
Have strong administration, communication, problem solving, time management and conflict resolution skills.
Be flexible, adaptable and resilient.
Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.