Claims Assessor

at Avant Mutual Group
Location Sydney, Australia
Date Posted November 25, 2020
Category Other
Job Type Full-time
Send Resume at sue.allen@avant.org.au

Description

Claims Assessor Avant Mutual Group location Sydney.

Claims Assessor Doctors’ Health Fund is the leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 22,000 health care practitioners, students and their families.

We pride ourselves on our personal, expert service and helping our members through the ups and downs of being admitted to hospital or navigating the health system. Our focus is on building an expert team of professionals who our members trust and this role will see you collaborate with the team to create extraordinary outcomes for members. Due to the continued success and growth of our health fund, we now have a new opportunity to join our Sydney based team in a permanent, full time role.

In this opportunity you will assess and adjust our members claims, applying consistent, logical and thoughtful decision-making, handle inbound and outbound calls with our members, providers and third-party organizations, be actively engaged with our members to provide them with accurate and timely information regarding their claims, keep accurate records of your interactions with our members.

Have responsibility and manage your work according to our processes, and compliance and legislative requirements. Always be looking for improvement opportunities in the way we service our members – we are always looking to improve our members experience with us. To be successful in our team, you will bea sound problem solver with accurate data entry and administrative competencies when using our various systems.

Passionate about providing a great customer experience, and have worked previously in a customer focused role, either in person or over the phone. Be keen to learn about the health insurance industry, the products and legislative requirements. A people person who communicates well, especially over the phone. Motivated and strive for excellence in all you do. Energised to thrive in a fast paced, fun and supportive team environment. Strong with your administrative competencies with high computer literacy in Microsoft suite.