Central Processing Officers Ministry of Social Development location Wellington.

We have opportunities for Central Processing Officers to join our processing team, fixed term until June 2022.  These opportunities will be based from Lower Hutt and Willis Street centres.

About the role as a Central Processing Officer you have an important role to play. Every action you take impacts New Zealanders lives. Our team is responsible for delivering an end to end service that incorporates the assessment, processing and review of client information and applications. We provide essential financial assistance and support for clients and their families, including any necessary engagement with clients and stakeholders.

We aim to deliver quality service to our clients so that they have a positive experience every time they engage with MSD. In addition to the processing work, we are responsible for answering the phone, making outbound calls as required and responding to email queries from various stakeholders.

Hours the central processing officer role is 37.55 hours per week across rostered shifts with varying start times between the hours of 6.55am and 10.00pm Monday to Friday. The current hours of operation are 7.00am to 6.00pm, Monday to Friday.

About us the scope and breadth of the work we do here at the Ministry of Social Development is unique and in many ways, we touch the lives of most New Zealanders at some stage in their life's journey. We play an important role in supporting New Zealanders. Simply put, people count on us.

About you are professional, energetic, and able to interact and negotiate with a variety of clients over the phone while maintaining a customer service focus. Driven and determined to succeed you thrive on achieving outcomes. You navigate your way through computer systems with ease and enjoy taking ownership of your work and contributing to team performance. Flexible and agile in your approach you embrace change and learn from it. You are confident working with financial information and can accurately calculate and enter information into computer systems.

Benefits comprehensive induction and on-going training. Regular coaching and development opportunities. Vibrant, diverse team environment. Great location, close to public transport, amenities and facilities. Starting salary $44,165 per annum with the potential to earn up to $60,727 per annum through performance based annual salary reviews.