Job Title
Casual Customer Sales and Service Specialist (QLD)
Job Summary

Job Description
About Us

We’re Telstra – an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. We’re known for delivering cutting-edge tech on Australia’s best network, and we’re just as committed to creating a workplace where you can grow, thrive, and be your best.

At Telstra, you’ll be part of a team that values human connection, wellbeing, and choice. We’re not just a tech company – we’re a people company.

About the team

Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.

About the role

We’re looking for a driven Casual Customer Sales & Service Specialist with a passion for outbound sales and teleappointing. You’ll be the voice of Telstra, engaging with business customers over the phone to uncover needs, offer tailored solutions, and drive meaningful conversations that convert into sales.

This is a fast-paced, high-energy role where your ability to build rapport quickly and close with confidence will be key to your success.

Work Location: 38A Douglas Street, Milton, QLD

Key Responsibilities

Proactively reach out to business customers via outbound calls to identify needs and offer tailored Telstra solutions
Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
Apply your product knowledge to deliver commercially effective solutions that meet customer needs
Influence and negotiate with confidence to overcome objections and secure appointments or sales
Collaborate with internal teams to ensure seamless delivery of products and services
Build and manage relationships with key customer targets to maximise opportunities
Take ownership of customer issues and follow through to resolution
Contribute to an inclusive and culturally aware team environment
About You

You thrive in outbound sales or teleappointing roles and love the buzz of hitting targets
You’re confident on the phone and can build rapport quickly with a wide range of customers
You’re motivated by KPIs and know how to turn a “maybe” into a “yes”
You’re a fast learner who’s hungry to grow and take on new challenges
You’ve worked in a customer-facing or call center role and know how to juggle priorities
Telstra experience is a bonus, but not essential
Key Skills Required

Communication
Customer Engagement
Selling Products & Services
Group Problem Solving
Resilience
Ready to connect with your next career move?

If this sounds like the perfect fit, we’d love to hear from you.

Apply now and attach your CV to take the first step toward joining a team that’s shaping the future of business tech.