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Join a dedicated team in a rapidly changing environment with new technology, research and service development
Deliver efficient customer service in a patient focused role
Position located in Heidelberg, with multiple public transport options
No set roster - flexibility at short notice

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Molecular Imaging and Therapy Department

The Molecular Imaging and Therapy Department operates at both the Austin and the Heidelberg Repatriation Hospitals and has four core service components, Nuclear Medicine imaging, Radionuclide therapy, Positron Emission Tomography (PET), and Bone Densitometry. The Department provides an extensive range of services to inpatient, emergency, and outpatient clinics, including a range of private referrals.

The Department is a rapidly changing environment with new technology, research, and service developments. The clerical staff work very closely with the Technologists and Medical Staff and are consistently reviewed for provision of efficient services, with regular changes to systems and processes required to maintain a high quality patient focused service.

About the role

We are on the search for a Casual Administrator Officer to join our Molecular, Imaging and Therapy Department. The focus of the role requires you to be patient focused in the efficient delivery of customer service and administration. This position covers planned and unplanned leave in the Molecular Imaging and Therapy Department

A regular day will see you:

Organising and scheduling inpatient and outpatient referral appointments, within appropriate timeframes
Managing enquiries from internal and external sources, which must be dealt with in a professional, efficient and effective manner
Utilising Austin Health IT Systems, to reference results, reports and other required data
Preparing data using Microsoft Office
Shifts across the Molecular Imaging and Therapy Department at the Austin and Heidelberg Repatriation Hospitals.

About you

To be successful in this role you’ll bring with you:

Ability to work in a very busy office environment that deals with a large volume of administrative work alongside a front facing customer role
Ability to handle a fast paced environment with an even temperament
Ability to deal with many phone call enquiries
Previous customer service and/or health administration experience

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.