Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Flexible salary packaging options, including novated leasing for new and used vehicles

Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport

Generous employee referral program

Career development and leadership training opportunities

Access to wellbeing and Employee Assistance Program support

Inclusive and supportive team culture

Make an impact at Serco

As the Case Planning and Assessment Manager at Clarence Correctional Centre, you’ll lead a dedicated team delivering high-quality case management, sentence administration and inmate employment services. You’ll play a key role in supporting rehabilitation and reintegration outcomes while ensuring compliance, safety and operational excellence. Working closely with internal teams and external stakeholders, you’ll help create a respectful, inclusive and secure environment for staff, inmates and visitors.

About Clarence Correctional Centre
Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.

Located on the beautiful NSW North Coast approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches, along with a variety of multicultural cafes, restaurants and friendly community towns.

As a Case Planning and Assessment Manager in the Inmate Services team, you’ll make a positive impact by:

Leading high-quality case management and sentence administration services

Coordinating classification, placement and case planning processes

Managing inmate employment programs aligned to rehabilitation goals

Guiding and developing Team Leaders to achieve strong performance outcomes

Monitoring compliance with legislative, policy and KPI requirements

Strengthening partnerships with Corrective Services NSW and community stakeholders

Serco is a place for you

You could be a great fit if you have:

A degree in Criminology, Psychology, Social Work or a related field

Experience leading teams within a correctional or human services setting

Experience in the administration of sentences in a correctional environment

Experience supporting vulnerable individuals with complex needs

Cultural awareness and experience working with diverse communities

The ability to build trusted relationships and drive continuous improvement

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.