Case Manager

at EML
Location Sydney, Australia
Date Posted October 13, 2020
Category Admin and Clerical
Job Type Full-time
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Case Manager EML location Sydney.

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks. Part of our recruitment process, we may ask you to complete an online assessment as well as a series of video-based questions.

Utilise your customer service skills to advance your career in claims management. Work for a supportive company in a collaborative environment. Take the opportunity to work close to home and enjoy the North Shore. EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey.

Over the past two years, we have experienced continuous growth to now having over 2,400 dedicated employees, alongside the opening of an additional four offices. We foster a learning culture that allows for us to continually invest in our employees ensuring a long term career here at EML.

The opportunity as part of our diverse team in Chatswood as a Case Manager you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

We are looking for Case Managers to provide support to workers who have sustained an injury requiring recovery and customized services. You will find yourself working alongside a unique and talented team of individuals with the skills, experience and passion, working together to assist and support our customers at their greatest time of need.

Your responsibilities manage and prioritise an ongoing portfolio of worker’s compensation claims, across a range of both physical injuries and/or psychological illnesses. Providing a world class customer service experience through active listening and building collaborative relationships with each customer. Facilitating a positive case management experience as you assist and support your injured workers through their recovery, return to work and return to life by using your subject knowledge in workers’ compensation and/or personal injury.

Collaborating with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support. Conducting claim reviews, facilitating case conferences and face to face meetings.

About you gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on physical or psychological injuries. You are proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers, providers and family. You have strong communication skills and can build rapport and confidence with your customers. You enjoy working collaboratively within a supportive team environment.

EML provides career opportunities and great employee benefits, including a team that supports each other in a collaborative and vibrant culture. Enjoy a scheduled day off per month as a refresh day. Onsite Learning and Development Team. End of Month Celebration Events. Get paid an extra 17.5% of your pay when you take annual leave.