Online Customer Care Manager JIVARO recruitment location Sydney.

Our client is a well known much loved Global Business searching for an experienced online customer service manager to join their collaborative Sydney team. This is an incredibly exciting and dynamic position looking after a variety of beautiful brands.

Reporting into the Head of Ecommerce this role will include but not be limited to the following key responsibilities manage the customer service team across all portfolios. Set up efficient processes and policies to enable timely response and relevant customer solutions. Set up dashboards and integrate data to enable greater customer service awareness throughout the business.

Liaise with all relevant business departments to ensure business is set up to enable stronger customer service resolutions. Utilise current business platforms and technology to ensure business is set up for success. Working cross functionally with warehouse, Ecommerce, IT and website teams to ensure harmony and consistency with all processes and work flow. Adhoc reporting and projects as required.

In order to be successful in this role you will demonstrate the following previous experience in a customer service management role. Demonstrated strong leadership capability. Strong experience in using SAP, Zendesk and Microsoft office. Proven results in implementing successful customer service processes and policies.

Clear communication skills, highly organised and articulate in delivery. Previous experience in fashion/retail is desired. This is a rare opening within this business and incredibly rewarding long term career opportunity. This business function is growing and you will be the driving force behind this.