Call Taker Wellington Free Ambulance Service location Wellington.

As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.

The role as an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.

The role requires shift work, which is currently working two 12-hour days, followed by two 12-hour nights and then 4 days off. This pattern takes a large amount of resilience and energy and the ability to follow this is critical to the role.

This role is key to Wellington Free Ambulance and will work closely with the community as an essential part of the service Wellington Free Ambulance provides. You will ensure all calls are answered in compliance with strict time and accuracy standards while being courteous and meeting customer service standards – having great customer service is key to this role.

What we can offer a role that sees you having a positive impact on your community every shift. A family-oriented environment where your team are excited to be at work alongside you. Full on-the-job training and fantastic career progression opportunities. Free on-site parking. Flexible working (including part time options) available after the 6-month training period.

Fulfilment from your work as you help to save lives, and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington and Wairarapa region. We offer access to EAP to our staff members. Staff benefits including annual flu vaccinations and great discounts at several supportive businesses across our region. Make no mistake, this is a demanding role in a fast-paced environment. You will need to ensure you are someone who can remain calm under pressure and is able to multi-task effectively.

About us we are proud to be the only paramedic service in Greater Wellington and Wairarapa, and the only ones in the country who are free. It’s great to be part of such a critical valued service for our region. Taking health care to the patient in the community is predominately what we do.  We are in a time of exciting change as we work together, and with our partners to begin to build an integrated system that gets people the care they really need.

Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

Who we are looking for we are currently looking for multiple Emergency Medical Call Takers. Emergency Medical Call Takers contribute to saving lives in the community on a day-to-day basis – your passion for the community and for helping people will be well received in our close-knit and supportive team.

We are looking for people with the ability to gain insights into customers’ needs with ease, who can relate well to others from all different backgrounds, and who can display confidence under pressure. You will genuinely care about the outcomes for your customers, and you will adapt your approach and style according to your audience. It is important for our staff to have a drive to keep improving and learning, and that they are able make quick judgements in often complex situations.

If you are a natural problem solver who can think quickly, and you are looking for a role that will enable you to give back to your community – this could be the role for you.