Call Centre Operator SB Recruitment Pty Ltd location Sydney. $38.08 per hour plus Super.

The company our client is a well-known government organisation who are seeking enthusiastic and driven Call Centre Operators to join their successful and dynamic team environment in this exciting contract role to start on the 15th of September 2023. This role requires individuals who are passionate about providing exemplary Customer Service and are used to working in high-volume, fast paced environments.

The benefits hybrid work from home flexibility after training. Work from state-of-the-art offices in the heart of Parramatta. Office close to public transport, local shops and cafes. 12-month contract opportunity with potential to extend.

The job reporting through to a Team Leader, you will be responsible for the following duties answer a high volume of inbound enquiries in a contact centre environment. Develop and maintain a thorough knowledge of information resources and operating practices and procedures. Provide accurate and high-quality customer service, enquiry resolution, update records and complete transactions.

Accurately record customer complaints and escalate unresolved issues. Meet privacy requirements and legislative obligations. Complete ad-hoc administrative activities including processing documents and applications. Utilise multiple digital data storage systems to locate, provide and update customer information and records.

You to qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below minimum 6 months experience working in a contact centre environment. Experience working within the Government Sector is desirable. Strong written and verbal communication skills. Ability to work across several systems simultaneously. Strong customer service skills. Excellent attention to detail.