Cafe Supervisor

at Private
Location Tanglin / Holland, Singapore
Date Posted October 22, 2020
Category Restaurant - Food Service
Job Type Full-time
Send Resume at hr_bdo@creamier.com.sg

Description

Cafe Supervisor location Tanglin / Holland, Central. Job Type Full-Time.

Sunday Folks / Creamier is found based on a deep passion for perfecting desserts craftsmanship, and creating honest, thoughtful experiences for all. The company is known for its small-batch production methods and use of carefully sourced ingredients to handcraft delicious quality desserts. We are looking for Café Supervisor who is responsible for assisting the store manager in maintaining a positive environment.

Responsibilities store operations maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments. Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.

Establishes effective and positive communication amongst all team members. Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy. Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.

Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently. Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed. Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.

Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift. Pro-active in solving customer problems and satisfying customers in various situations.

Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.

Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary. Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Product follows all Company serving standards and procedures, maintaining the highest quality and consistent product standards. Ensures that all team members are educated on our products and services, by developing an understanding and knowledge of our various types of products. Tastes products on a per shift basis for quality assurance.

Training & development demonstrates the ability to lead, communicate and champion Sunday Folks Guiding Principles, House Rules and Standard Operating Procedures. Provides coaching and training to service crew and crew leaders on performance expectations.

Qualifications at least 1 years of supervisory experience in an F&B industry. Highly passionate about service. Excellent communication and leadership skills. Willing to work shift hours, weekends and public holidays.