Are you ready to take the next step in your IT career? If you're someone who enjoys connecting with stakeholders, solving problems, and making tech work better for people, this role could be a great fit for you.

As a Business Systems Analyst at UnitingSA, you’ll be working across a range of enterprise platforms to support, enhance, and integrate business systems. You’ll be the go-to person for troubleshooting, upgrades, and user support, while also helping drive automation and smarter workflows.

In This Role, You’ll:

Support and maintain AlayaCare and Penelope systems, and coordinate with other systems including TechnologyOne, LeeCare, and Riskonnect
Contribute to significant internal projects, collaborating across portfolios and aligning system configuration with best practice
Manage upgrades, patching, and vendor coordination
Troubleshoot issues, improve configurations, and ensure system security
Create UAT plans, user guides, and training materials
Understand and analyse business processes and contribute to system improvements
Support change management and help teams adopt new tools
Deliver training and ongoing support to users across the organisation
Tech Stack & Tools you will be working with:

ERP & CRM: TechnologyOne, Penelope, AlayaCare
BI & Reporting: Tableau, AlayaCare DE, SQL
Project Tools: Riskonnect, Smartsheet, MS Project
Documentation: SharePoint, Ausmed LMS
Testing & UAT: Manual testing, test scripts, acceptance criteria
What You’ll Bring:

A tertiary qualification in IT, Information Systems, or equivalent experience
DHS Working with Children Check & NDIS Worker Screening (required)
Experience supporting enterprise systems and working with end users
Experience with AlayaCare, Penelope, and Aged Care / NDIS Services highly regarded
Excellent customer service, communication, and stakeholder engagement skills
Confidence in documentation, UAT, and training delivery
A data-driven mindset
Understanding of project and change management principles
Ability to work independently and collaboratively
Why You’ll Love Working Here

At UnitingSA, you’ll be part of a values-led organisation that’s modernising systems and empowering people through technology. You’ll work with a supportive team, have opportunities to grow, and make a real impact across the business.

We also offer:

Salary Packaging: Increase your take-home pay with up to $15,900 in tax-free earnings, plus an extra $2,650 tax-free annually with our Meal and Entertainment Card, and save on vehicle costs with novated leasing options.
Leave Loading: Enjoy a 17.5% leave loading to enhance your holiday pay.
Wellbeing Support: Access our Employee Assistance Programme for professional and personal support.
Career Development: We prioritise your personal and professional growth through ongoing training opportunities.
Flexible Work Environment: Enjoy a relaxed atmosphere with Casual Fridays.
Generous Parental Leave: Benefit from 16 weeks of paid parental leave during this important life milestone.