Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

We are seeking a dynamic and driven individual to join our team as a Banking Associate specialising in business loans. As part of the lending team you will play a crucial part in supporting our lending operations, focusing on the diverse needs of our business clients. This newly created role will ensure that Tyro is providing a superior service to all our existing customers.

What You'll Do

Engage our customers via various proactive outbound calling to assist with banking enquiries and lending eligibility. Raising aware of Tyro’s banking solutions in every interaction.

Assist with Banking enquiries and advise on process with clients interested in banking, accounts, and lending.

Cross-sell and refer EFTPOS opportunities to the sales & account management team.

Build strong relationships with business clients, creating advocates and helping repeat borrowers.

Working closely with risk and product to ensure we meet our customer’s needs.

Collection of financials for manual assessment.

Assist in the vetting of applicants, conducting preliminary reviews of financial documents and credit history

Perform basic credit analyses to evaluate credit worthiness of business loan applicants prior to risk submission for manual assessment.

Monitor the quality of funded loans, including the rate of defaults to maintain a healthy loan portfolio.

Stay informed about industry trends, market conditions and competitor offers.

Providing customer and business insights back to internal stakeholders.

Ad hoc duties to assist with customer enquiries, initiatives, projects, campaigns and work as prescribed by your manager.

What You'll Bring

Genuine enthusiasm for customer service and a proactive, can-do attitude

Sharp attention to detail with strong follow-through and time management

Excellent communication and interpersonal skills; able to build trusted relationships with customers and internal teams

Analytical and problem-solving mindset; always looking for process improvements

Initiative and ownership in a fast-moving, energetic environment

Nice to have: telesales experience; bachelor’s degree in finance/business; understanding of financial statements and credit analysis

A positive contributor to Tyro’s vibrant, team-first culture

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

A mix of in-office and remote working

Learning and career development opportunities

16 weeks paid primary carers leave

12 weeks paid secondary carers leave

Annual team-based volunteer day

Birthday Leave

Power Up Day (Additional day of leave)

Weekly team social events, snacks, craft beer and wine, ping pong and video games

Taco Tuesdays

Mental health and wellness initiatives

Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.