Assistant, Visitor Experience

at Arts Centre Melbourne
Published June 13, 2024
Location Melbourne, Australia
Category Admin and Clerical  
Job Type Part-time  


Assistant, Visitor Experience Arts Centre Melbourne location Melbourne. $24.49 per hour plus 25% casual loading.

About the role you will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows. You will work across our spectacular venues including theatres and the Sidney Myer Music Bowl.

For a glimpse into the variety at Arts Centre Melbourne check out our Instagram. Experience not required, but some customer service/hospitality experience will be advantageous. We have a supportive and responsive training program. You will greet and guide customers, anticipate their needs during events and shows, ensure areas are safe and operationally effective, and serve bar food and beverages at intervals.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday. To hit the ground running, you will have good availability in your first month to gain momentum working across all our venues.

Recruitment dates to be aware of Thursday 27th June or Friday 28th June - Assessment Centre/Interview.

You must be available on these key dates Tuesday 23rd July – Orientation. Wednesday 24th July - Customer Service Training. For more details, please read  Position Description - Assistant Visitor Experience EA 2022.pdf.

About Arts Centre Melbourne Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts. Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member benefits as a valued member of our ensemble, you will enjoy complimentary tickets. Discounts at food & beverage outlets. Discounted commuter benefits and onsite-parking. Access to wellbeing activities and learning and development programs, and the Smiling Mind app.

Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.