The Assistant Boutique Manager will be partnering with the Boutique Manager, to lead, coach and mentor the boutique team. The successful candidate will have a demonstrated ability in driving sales and delivering an exceptional client experience.

The Assistant Boutique Manager will have a genuine passion for their team, supporting them to achieve their goals and will be a positive influencer to contribute to their success.

Job responsibilities
You will be supporting the Boutique Manager including but not limited to below aspects:

Sales Management

Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies, e.g. focus on specific products, to meet the sales target

Utilize various reports to review and analyze business results in order to propose action plan to reach targets

Be responsible for KPI’s achievement for self and the team

Monitoring on floor behaviour of staff.

Clienteling: Managing all staff to follow-up all sales leads and develop clients into long-term relationships.

Staff Management

Lead and mentor the team to reflect business strategy and meet sales goals

Manage, coach and motivate staff to achieve

Establish accountabilities & performance expectations for staff

Allocate individual specific qualitative and quantitative objectives to each staff member

Be responsible for planning and publishing of the monthly roster for all staff in the store

Ensure the grooming of boutique staff is aligned with the guidelines of ‘’Chaumet’’

Inventory Management

Be responsible for inventory management, i.e. managing stock level,

Supervise stock transfer, stock take & inventory counts

Ensure stock and back up storage is effectively managed in an organized manner

Montioring the stock levels and identfying gaps in ranges

Customer Service (including after-sales service)

Ensure best customer service & brand experience to customers to achieve high customer satisfaction

Ensure satisfactory after sales service to customers in store

Attend to customer complaints in a timely manner

Brand Ambassador

With guidance from the Retail Director, act as a PR and brand ambassador following coporate guidelines of the brand

CRM

Lead the team to acquire, build and maintain key customers

Implement activities to drive customer repeat visit and build customer loyalty

Making sure, all clients and prospects are registered correctly, and all client cards have been signed by client.

Others:

Visual Merchandising & Store Maintenance
Administrative Management
Ensure the boutique is compliant with all Health and Safety guidelines and measure

Profile
At least 5+ years of luxury retail management experience;

Experience in luxury jewelry sector ideal

Strong business acumen, strong leadership capability

A hands on, inclusive and dynamic management style;

Demonstrates a team player attitude with great interpersonal skills;

An understanding of all in store retail operations;

Additional information
This is an exciting opportunity to work with a company with great culture, supportive team & management, excellent training, development and growth opportunities.

LVMH and CHAUMET is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.