Arms Administrator

at New Zealand Police
Published August 1, 2023
Location Auckland, New Zealand
Category Other  
Job Type Full-time  


Arms Administrator New Zealand Police location Auckland. Starting From $57,083.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role the purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, and shall improve public confidence in the firearms licensing system.

The Registry is one of the ways we're strengthening how we manage firearms and other arms items in New Zealand. From 24 June 2023, all firearms licence holders are required to register arms items in their possession through digital or non-digital channels.

As an Arms Administrator - Registry, you will play an integral role in improving public safety. You will be the main point of contact for Te Tari Pureke and the Registry, providing exceptional customer experience and support via our digital and non-digital channels as well as fulfilling back-office functions.

We are looking for people in both Auckland and in Wellington who have strong customer service skills and a good base level of administration ability. You will take pride in finding and delivering accurate and timely information. You will be able to think on your feet, be able to track down information, and ensure you manage each interaction in a Mana enhancing way.

At Police we foster a high-performing culture where people are supported and enabled to do their best and where health and wellbeing are paramount. A core value of Police is Valuing Diversity. We recognise the value different perspectives and experiences bring to making us better at what we do. We look forward to hearing from individuals with a range of experience and life skills and encourage applicants with any length of current tenure to apply.

Key accountabilities maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information. Provide an effective and professional response to customers via digital and non-digital channels (including inbound/outbound calling). Effectively operate within licensing systems and NIA guidelines.

Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed. Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants. Foster an understanding of licence holder expectations and their regulatory responsibilities. Adhere to the Service Excellence and Quality Assurance standards during all interactions.

What you'll bring critical thinking and sound judgement skills. Ability to plan, prioritise and organise work for self/others. Good communication, both written and oral. A customer service orientation. Cultural awareness and sensitivity. Basic computer (MS Office) skills. We are open as to your career background; and place high importance on the alignment of your values with ours and your ability to contribute to a high performing team.

Our business hours are Monday to Friday, 0800-1700hrs. Your flexibility between these hours will be required, with three-week rotational start times of 0800. 0830 and 0900hrs. Flexible employment opportunities may be available. Pre-Employment Checks. A standard vetting check is required. Drug and alcohol testing.

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